Customer Service and Receivables Senior Analyst - Mexico City

Finance
Ref: 301 Date Posted: Thursday 01 Nov 2018
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Position Summary

 

The incumbent will be responsible for managing all aspects of the customer service and receivables management of Edrington’s business in Mexico. This includes providing a high quality “white glove” service to achieve maximum customer satisfaction by resolving the customer queries at first contact and ensuring customer orders are processed effectively end-to-end. Additionally, the incumbent will be responsible for evaluation and granting of payment terms to customers, managing the collections of receivables and evaluation of collectability of receivables. 

Job Responsibilities

 

  • Anticipate and understand customer needs through order processing and demand planning
  • Maintain high level of business partnering relationships with the commercial and supply chain teams in order to provide exceptional service and knowledge to customers
  • Exceed customer expectations in terms of speed, efficiency, certainty and professionalism.
  • Provides excellent customer service to complex customer calls by keeping up to date on training and internal communications
  • Key contact for collections from customers, including recommending collection plans
  • Evaluation of customer information for extended payment terms
  • Evaluation of customer risk through internal processes and scorecarding

 

  • Recommendations and management level review of customer evaluations
  • Tracking and KPI reporting for customer receivables
  • Correct accounting for customer receivables including evaluation of collectability

 

 

Knowledge, Skills & Core Competencies Required

 

•             Bachelor's degree in business administration

•             Advanced in English (oral and written)

•             Minimum of two-year experience in customer service and/or receivables management positions

•             Minimum of two-year experience of SAP environment

•             Highly organized with great attention to detail

•             Solid oral and written communication skills

•             Ability to prioritize workload effectively with exceptional desire for business partnering

•             Strong problem-solving skills coupled with the ability to analyze statistics

•             Quickly interprets information to make effective decisions

•             Strong interpersonal skills and demonstrated experience in working with cross-functional groups

•             Understands company ethics and demonstrates them consistently

•             Able to effectively identify, communicate and provide solutions for issues